Aparthotel Adagio Liverpool City Centre

star4.0 ·
place1 Fairclough Street, Liverpool, Merseyside L1 1FS, United Kingdom
phone+44 151 703 7400


Gretchen Sherman

Excellent Staff! Conveniently located. I cannot reccomend it highly enough, unless you smoke cigarettes.

Nikki Kneale

Booked in advance paying £65 for one night in a double room. We were told it was non-refundable but we were ok with that. What we were not ok with was turning up on the day to be told we were not allowed in unless we paid a £100 security deposit there and then. NOWHERE on the Adagio/Accor Hotels website does it mention this payment (and believe me, I looked everywhere!), and it is not mentioned in the email confirmation we received when we booked. My husband asked the reception staff to show him in their terms and conditions or any official policy exactly where it states that this payment is required and they said they couldn't because it isn't in there (?!?!?) Four other members of our group night out also stayed here that night and they weren't told about it either. So we were left with the choice either to lose our £65 and go elsewhere or to pay the £100 and risk not getting it back. After my husband and his sister and brother-in-law mentioned Trading Standards the receptionist offered to lower it to £50 each. We reluctantly agreed. So our stay was completely spoilt by this - they say we get our money back within 5 working days if the room passes their check (and we left it spotless) but what if we had no money to spare? In our case that was going towards getting our car fixed but it'll have to wait - others might not have it at all! It is unbelievable that people are expected to pay this without being told beforehand - but then if they had told us at the time of booking, you guessed it, we wouldn't have booked at all. And that's a "misleading omission" under the Unfair Trading Regulations... The room was lovely by the way, but not worth the hassle.

Eric Vaillier

Julien Andrillon

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