Fairmont Resort Blue Mountains, MGallery by Sofitel

star4.1flag1
place1 Sublime Point Rd, Leura NSW 2780婢虫床
phone+61 2 4785 0000

Reviews

christopher awad

It was great as my family of 7 all enjoyed and relaxed at the resort. As my youngest is 4 yrs old and oldest is 21 yrs old. Different age groups with different activities and our 5 kids all want to return here again which we will. Last year November, my husband and I came here for our wedding anniversary with our little girl and we loved it.This time we came with the family for a surprise Father's Day weekend which my husband loved. Thank you to all the staff, we had great service with a smile always and very helpful. Keep up the great work 馃憤 Josephine and family 馃槉

Loraine Anderson

Upon arrival, and with costs prepaid...reception staff told us we were not booked in. We had to prove by providing online paperwork. Then on the fire alarm night, alarm was activated and we were advised to prepare to evacuate and await further advice's. We are STILL waiting for a further advice. We tried to contact the desk several times however phone in room did NOT work. Apparently we (the clients) should have realized that the phone was unplugged. ???????? I used my mobile to confirm all was safe. The morning of check out, we woke to an account under our door?????What...grr. Had to sort out this issue as well. The day manager was most helpful, even offering us a complimentary breakfast. We did in fact have a lovely time in the Mountains but perhaps more training for your staff would keep clients happier.

Helayna Ives

Had an amazing time! The kids absolutely loved it...so much to do for them, they were exhausted each night. I felt the breakfast buffet food could have been hotter, but it was fine. Embers and in house dining was good. Service was very good, everyone happy and helpful. Would definitely return and absolutely do recommend!

Michelle Lapham

We really enjoyed our 2 night stay at The Fairmont. The staff at reception, in Sublime, Jamieson at breakfast and Embers, housekeeping, concierge were all extremely friendly, courteous and attentive. We loved the size of our room and the view. We thought that the bathroom looked a little 'tired' but we understand that some renovations of the resort are being undertaken. The one disappointment for me was my main meal at dinner on the Sunday night. I found the signature brisket to be very dry, there was minimal gravy, three small cubes of potato and a little bit of onion. The meat was so dry that I only ate about one third of it - my husband did enjoy his same meal though. Breakfast each day was delicious and there was a good variety of food and beverages. We thoroughly enjoyed our stay and hope to visit again in the future. Thank you to all staff for their dedication to their job and their friendly and respectful interactions with us.

Family Simpson

Had a great two night stay. The staff are very friendly. The resort had something for all ages. The kids club, Pony ride and cinema were a hit with the kids. The lounge was great to relax in. The pool had inflatable toys which made it fun to swim and play with kids. The rooms were comfortable and clean.

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